TRISAT Limited
Beacon Park Innovation
Centre, Gorleston,
Norfolk, NR31 7RA
#1st UK Accredited Workplace
Violence Prevention Supplier
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T: +44 (0) 333 577 0899
E: admin@trisat.co.uk
Opening Times:
Mon - Fri: 09:00 - 17:00hrs

De-escalate COVID Mask Related Conflict Course

InstructorT. Kent

The cost is £10.00

With the current COVID-19 pandemic and the government rules on wearing face masks being introduced, retail and customer facing services have started seeing a rise in aggressive behaviour towards staff members that are informing people to wear masks. The BBC reported on the 27th May 2020 that even paramedics are being abused and even assaulted.

This is not just exclusive to the UK, this phenomenon is happening globally as new measures are introduced to reduce the spread of the virus. It is important that your members of staff are equipped to not only de-escalate these situations, but also to identify when these situations are going to occur.

This course is based on government guidelines as well as basic security advice to ensure your employees are provided with the correct tools to manage these situations. The course includes the following:

– Government guidelines on wearing a Mask
– Being prepared through proactive measures
– Assessing the situation and reading basic body language
– Understand your emotional response
– De-escalation strategies
– What to do if you cannot de-escalate

You will be guided through a very interactive video animation that is easy to follow and provides basic security and personal safety strategies and concepts. The course is self-paced and can be taken at anytime from anywhere.

Course Features

  • Duration: 10 Mins
  • Skill Level: Basic
  • Language: English
  • Mobile Ready: Yes
  • Certification: TRISAT
  • Test or Exam: Yes
  • Full Interactive Video Animation
    This course is based on government guidelines as well as basic security advice to ensure your employees are provided with the correct tools to manage these situations. The interactive video animation includes the following:

    – Government guidelines on wearing a Mask
    – Being prepared through proactive measures
    – Assessing the situation and reading basic body language
    – Understand your emotional response
    – De-escalation strategies
    – What to do if you cannot de-escalate

    10mins

T. Kent

About Instructor

Tremaine Kent has managed various aspects of security from high risk environments through to complicated technical projects, some of which was gained from a military and corporate perspective.

Tremaine has served with various specialist units within the military and has carried this experience through to Trisat.

Tremaine is a member of the Security Institute and holds a BSc in Security Consultancy and a FdA in Protective Security Management, amongst other relevant qualifications.

Tremaine also has experience within the education and skills sector assisting in writing the National Occupational Standards for Close Protection with Bucks New University. This accolade of experience and qualifications enables Tremaine to author and develop unique modern courses in personal security, conflict resolution & situational awareness e-learning courses.

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