TRISAT Limited
Beacon Park Innovation
Centre, Gorleston,
Norfolk, NR31 7RA
#1st UK Accredited Workplace
Violence Prevention Supplier
Through our S.A.F.E. System
Click here to learn more
T: +44 (0) 333 577 0899
E: admin@trisat.co.uk
Opening Times:
Mon - Fri: 09:00 - 17:00hrs

Conflict Resolution Course

InstructorT. Kent

The cost is £65.00

Our conflict resolution course via e-learning was designed to meet the needs of the Health and Safety executive (HSE) duty of care to employees. From statistics in 2015/16 it is estimated that 54% of all workplace violence incidents are from known individuals (Type 2) and that 46% are strangers (Type3). The TUC estimates that one in eight people will experience violence at work.

Organisations have a legal duty to protect the health, safety and welfare of employees, under the Health and Safety at Work Act 1974. This duty includes all forms of work-related violence, which HSE defines as:

‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’.

Tackling the risk of violence is the same as dealing with any other possible cause of harm in the workplace, such as slips and trips and lifting heavy loads. Trisat provides accredited conflict resolution e-learning training packages to Commercial Organisations in the Financial Sector, Retail and Hospitality Sector as well as Local and Central Government, International Aid Agencies, Security and Event Safety, MOD and Armed Forces, Fire Service, Ambulance Service, NHS, and Health Care sectors.

This course is modular based and is split into three distinct areas, which are:

  • Conflict in the Workplace – Understanding Workplace Conflict
  • Conflict in the Workplace – Understanding Conflict Behaviour
  • Conflict in the Workplace – Managing Workplace Conflict
  • This means you can take the full course or individual modules to suit your needs. The course can be taken anywhere and at any time either on a PC, Tablet or even Mobile phone. This modern approach is a cost effective and timely service delivery that has proven to be a successful option other than the practical based conflict resolution training.

    Course Features

    • Duration: 57 Mins
    • Skill Level: Basic
    • Language: English
    • Mobile Ready: Yes
    • Certification: TRISAT
    • Test or Exam: Yes
    • Module 1 – Welcome to the course
      In this module you will be introduced to Trisat terms and how to get the most from the course (PDF). You will then be provided, an Introduction to the Conflict Resolution video. The last part of this module is to establish what you already know, so that we can assess your learning objectives at the end of the course.

      5mins
    • Module 2 – Understanding Workplace Conflict
      This is the first part of the conflict resolution modules. You will be provided with the following:

      1. Introduction Video explaining workplace conflict
      2. By the end of the e-learning course within this module delegates will be able to understand:
      – What workplace conflict is
      – What conflict resolution is
      – Your legal rights and responsibilities in a conflict situation
      – The difference between a conflict threat and a conflict risk
      – What kinds of threats to watch out for in the workplace?
      – How to reduce the risks associated with workplace conflict
      3. Links to external resources that will aid in your understanding
      4. A quiz that focusses on the main points of the course
      5. A recap video on elements to be remembered

      15mins
    • Module 3 – Understanding Conflict Behaviour
      This is the second part of the conflict resolution modules. You will be provided with the following:

      1. Introduction Video explaining conflict behaviour
      2. By the end of the e-learning course within this module delegates will be able to understand:
      – How people communicate in conflict situations
      – The way people’s behaviour changes as a situation develops
      – How to recognise aggressive behaviour
      – What emotional situations trigger aggression, and how to manage an aggressive response
      – How people typically respond to aggression
      – What responses can de-escalate a conflict situation
      – reduce the risks associated with workplace conflict
      3. Links to external resources that will aid in your understanding
      4. A quiz that focusses on the main points of the course
      5. A recap video on elements to be remembered

      15mins
    • Module 4 – Managing Workplace Conflict
      This is the third part of the conflict resolution modules. You will be provided with the following:

      1. Introduction Video explaining how to manage workplace conflict
      2. The interactive e-learning course that covers:
      – What conflict management is
      – How to disrupt the “vicious cycle” which causes conflict to escalate
      – How to manage a conflict situation
      – How to de-escalate conflict
      – How to negotiate a peaceful ending to conflict
      – Key conflict management do’s and don’ts
      3. Links to external resources that will aid in your understanding
      4. A quiz that focusses on the main points of the course
      5. A recap video on elements to be remembered

      15mins
    • Module 5 – De-escalate COVID Mask Related Conflict (Optional Module)
      This is a current specific module on COVID mask related conflict and will only be available whilst the country is in Lockdown (an Optional Module only). You will be provided with the following:

      1. Introduction to COVID De-escalating Mask-related Conflict
      2. By the end of the e-learning course within this module delegates will be able to understand:
      – Government guidelines on wearing a Mask
      – Being prepared through proactive measures
      – Assessing the situation and reading basic body language
      – Understand your emotional response
      – De-escalation strategies
      – What to do if you cannot de-escalate
      3. COVID De-escalating Mask-related Conflict Transcript Manual
      4. A recap video on elements to be remembered

      5mins
    • Module 6 – Before you go
      You will need to answer questions on the course material from a CPD perspective and then you will be able to rate the course and download your certificate

      2mins

    T. Kent

    About Instructor

    Tremaine Kent has managed various aspects of security from high risk environments through to complicated technical projects, some of which was gained from a military and corporate perspective.

    Tremaine has served with various specialist units within the military and has carried this experience through to Trisat.

    Tremaine is a member of the Security Institute and holds a BSc in Security Consultancy and a FdA in Protective Security Management, amongst other relevant qualifications.

    Tremaine also has experience within the education and skills sector assisting in writing the National Occupational Standards for Close Protection with Bucks New University. This accolade of experience and qualifications enables Tremaine to author and develop unique modern courses in personal security, conflict resolution & situational awareness e-learning courses.

    Upcoming Events

    We provide various events that maybe of interest.
    View our events

    X