TRISAT Limited
Beacon Park Innovation
Centre, Gorleston,
Norfolk, NR31 7RA
#1st UK Accredited Workplace
Violence Prevention Supplier
Through our S.A.F.E. System
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T: +44 (0) 333 577 0899
Opening Times:
Mon - Fri: 09:00 - 17:00hrs

Conflict Resolution E-learning (CR)

InstructorT. Kent
SKU: CR Categories , , Tags: ,
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Our conflict resolution e-learning course was designed to meet the needs of the Health and Safety executive (HSE) duty of care to employees. From statistics in 2015/16 it is estimated that 54% of all workplace violence incidents are from known individuals (Type 2) and that 46% are strangers (Type3). The TUC estimates that one in eight people will experience violence at work.

Organisations have a legal duty to protect the health, safety and welfare of employees, under the Health and Safety at Work Act 1974. This duty includes all forms of work-related violence, which HSE defines as:

‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’.

Tackling the risk of violence is the same as dealing with any other possible cause of harm in the workplace, such as slips and trips and lifting heavy loads. Trisat provides accredited conflict resolution e-learning training packages to Commercial Organisations in the Financial Sector, Retail and Hospitality Sector as well as Local and Central Government, International Aid Agencies, Security and Event Safety, MOD and Armed Forces, Fire Service, Ambulance Service, NHS, and Health Care sectors.

This conflict resolution e-learning course has been designed to provide a level of duty of care to a large organisation without interference to the working environment. The course can be taken anywhere and at any time either on a PC, Tablet or even Mobile phone. This modern approach is a cost effective and timely service delivery that has proven to be a successful option other than the practical based conflict resolution training.

Course Features

  • Duration: 45 Mins
  • Skill Level: Basic
  • Language: English
  • Mobile Ready: Yes
  • Certification: RoSPA
  • Test or Exam: Yes

T. Kent

About Instructor

Tremaine Kent has managed various aspects of security from high risk environments through to complicated technical projects, including from a military and corporate perspective. Tremaine has served with various specialist units within the military and has carried this experience through to Trisat. Tremaine is a member of the Security Institute and holds a BSc in Security Consultancy and a FdA in Protective Security Management, amongst other relevant qualifications. Tremaine also has experience within the education and skills sector assisting in writing the National Occupational Standards for Close Protection with Bucks New University. This accolade of experience and qualifications enables Tremaine to author and develop unique modern courses in conflict resolution e-learning, situational awareness e-learning.

  • Module 1
    Employer/Employee responsibility under the Law & Health & Safety at work Act 1974
    3 mins
  • Module 2
    The use of force ladder and dynamic risk assessment.
    5 mins
  • Module 3
    Attitude and bahaviour cycle including aggressive, passive and assertiveness.
    7 mins
  • Module 4
    The warning signs of danger and proximity awareness.
    5 mins
  • Module 5
    Awareness and observation and what stands out.
    3 mins
  • Module 6
    The S.A.F.E.R Guide to personal security
    9 mins
  • Module 7
    The S.T.O.P. Emergency directive for practically managing aggressive behaviour.
    7 mins
  • Module 8
    Defusing aggression and post incident management.
    3 mins


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