TRISAT Limited
Beacon Park Innovation
Centre, Gorleston,
Norfolk, NR31 7RA
#1st UK Accredited Workplace
Violence Prevention Supplier
Through our S.A.F.E. System
Click here to learn more
T: +44 (0) 333 577 0899
Opening Times:
Mon - Fri: 09:00 - 17:00hrs

Employee Personal Safety & Security Course (EPSS)

Organisation or Business

If you wish Trisat to come to your business to deliver this course, then please CONTACT US

Open Courses for Individuals


About this course

This intensive one day course has been designed for businesses or organisations that need to cover their legal duty of protecting the health, safety and welfare of their employees, under the Health and Safety at Work Act 1974. This duty includes all forms of work-related violence, which HSE defines as:

‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’.

To tackle the risk of violence, Trisat has combined four short courses together (offering value for money) that follows the S.A.F.E approach:

  • Situational Awareness Training (ISA)
  • Conflict Resolution Training (CR)
  • Breakaway Concepts (BA)
  • Emotional Intelligence Awareness (EIA)

Trisat provides this combined accredited full day course at your location.

The Aim of the course

The aim of this course is to provide a much-needed accredited duty of care under your health and safety requirements. By the end of the course the delegates will be able to:

“Become situationally aware in identifying potential volatile situations to then communicate more effectively by advanced dynamic risk assessment & legal understanding whilst in a position of safety and further, de-escalate an aggressive person by understanding their motivational value system”

Course Accreditation

This combined one day course is accredited by CPDUK for the Conflict Resolution module only. The other modules of the course are certified by Trisat.

The course contents

This combined employee personal safety & security course will be made up of tutor led discussions, demonstrations and scenario replication (role play) and the flowing content is as follows:

  • What is Situational Awareness – from the working world
  • Alertness Levels – how to become alert through colour coding
  • Observation Concepts – Understanding the human senses
  • Baselines – experienced based and dynamic
  • Understanding Individual Behaviour – how the mind and body drive subconscious behaviour
  • What stands out – reading body language through behaviour and searching for anomalies
  • Making Decisions – what to do with an anomaly
  • Employee responsibility under the Health & Safety at Work Act 1974
  • Criminal Law Act and Human Rights Act
  • Use of force ladder
  • Means, Opportunity & Intent (MOI) dynamic risk assessment
  • Attitude and behaviour cycle
  • Aggressive, passive and assertive behaviour
  • Warning signs and danger signs of anger
  • Proximity awareness
  • Awareness and Observation
  • Threat assessment
  • S.A.F.E.R. Guide
  • Understanding adrenalin – how the mind and body reacts
  • S.T.O.P emergency directive – strategically dealing with conflict situations
  • Defusing aggression
  • Post conflict management
  • Active Listening failures that lead to physical engagement
  • Dealing with Slaps
  • Dealing with Wrist grab
  • Dealing with Clothing Grabs
  • Dealing with Hair Pulls
  • Dealing with Shoulder Grabs
  • Dealing with Body Holds*
  • Dealing with Neck Grabs/Strangle*
  • What is Emotional Intelligence
  • Personality types
  • What makes people go into conflict
  • Conflict SDI inhibitors.

Jaguar Landrover conflict management

Very professional approach with a motivational instruction manner. We enjoyed learning new skills to increase confidence within our job specific roles.

M. James
Liberty Mutual via Finbarr Solutions

Cosmote Greece – Conflict resolution

The course was very good and has improved my instructional ability. I am looking forward to joining Tremaine in Bonn, Germany to present at the DT Information Security gathering.

Cosmote – Greece
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