TRISAT Limited
Beacon Park Innovation
Centre, Gorleston,
Norfolk, NR31 7RA
#1st UK Accredited Workplace
Violence Prevention Supplier
Through our S.A.F.E. System
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T: +44 (0) 333 577 0899
E: admin@trisat.co.uk
Opening Times:
Mon - Fri: 09:00 - 17:00hrs

QNUK Level 2 Preventing Violence in the Workplace (PVW)

Organisation or Business

If you wish Trisat to come to your business to deliver this course, then please CONTACT US

Open Courses for Individuals

THERE ARE NO OPEN CONFLICT RESOLUTION TRAINING COURSES AT THE MOMENT

About this course

There are not many front of house jobs where minor conflict is a regular occurrence. The combined One Day QNUK Level 2 Award in Preventing Violence in the Workplace will help staff with the skills to be able recognise common causes of conflict, how to reduce the risks in conflict to themselves and others and how to de-escalate the situation and finally what to do after a conflict in the workplace.

Workplace violence has become a serious issue for employers throughout the U.K. (Click here for HSE Statistics) The Court of Appeal has affirmed that where an employee inflicts violence on another employee or third party (customer or service user), the vicarious liability of the employer for the employee’s violent act will depend on the closeness of the violent act to the employee’s employment. The Health and Safety at Work Act 1974 states that:

It shall be the duty of every employer to ensure, so far as is reasonably practicable, the health, safety and welfare at work of all his employees.”

This qualification does not involve any contact with violent people and is therefore aimed at those that may need to deal with frustrated, angry or aggressive individuals, but are unlikely to face violence as a significant risk. The qualification is not suitable for those that are likely to have to break away or physically intervene with violent individuals.


The Aim of the course

The aim of the QNUK Level 2 Award in Preventing Violence in the Workplace combined with Trisat experience and bespoke training aims to provide much needed qualification based knowledge for those working or interacting with customers and service users, where there is a slight risk of having to deal with potentially violent and aggressive individuals. This qualification IS NOT suitable for those that are likely to have to break away or physically intervene with violent individuals (See Self Defence, Breakaway and Physical Intervention).


Course Accreditation

This combined One Day QNUK Level 2 Award in Preventing Violence in the Workplace course is accredited by QNUK. The other modules of the course are certified by Trisat.


The course contents

This combined QNUK Level 2 Award in Preventing Violence in the Workplace course will be made up of tutor led discussions, demonstrations and scenario replication (role play) and the flowing content is as follows:

  • What is violence and the legal framework for violence in the workplace
  • Reducing the risk of violence in the workplace
  • Recognising aggression
  • Managing confrontation and what to do after confrontation
  • Defining the term “violence at work”
  • Outlining the legal requirements related to preventing work related violence.
  • Outlining why incidents of work related violence need to be recorded
  • You’ll be able to state common risk and control factors related to workplace violence
  • Outlining ways to reduce the risk of violence occurring, including controls in relation to:
    • Work environment
    • Workplace Policies, Procedures & Guidlines
    • Security Systems
    • Training
    • Networking with other Businesses
  • Being able to recognise and manage incidents of aggression and abusive behaviour
  • The STOP Emergency Directive and Explain how to manage a confrontational situation using interpersonal skills
  • Outline the actions that should be taken by employees, after a confrontational or abusive situation

Jaguar Landrover conflict management

Very professional approach with a motivational instruction manner. We enjoyed learning new skills to increase confidence within our job specific roles.

M. James
Liberty Mutual via Finbarr Solutions

Cosmote Greece – Conflict resolution

The course was very good and has improved my instructional ability. I am looking forward to joining Tremaine in Bonn, Germany to present at the DT Information Security gathering.

Kostas
Cosmote – Greece
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Theory
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