TRISAT Limited
Beacon Park Innovation
Centre, Gorleston,
Norfolk, NR31 7RA
#1st UK Accredited Workplace
Violence Prevention Supplier
Through our S.A.F.E. System
Click here to learn more
T: +44 (0) 333 577 0899
Opening Times:
Mon - Fri: 09:00 - 17:00hrs

Conflict Resolution Training (CR)

The Health and Safety executive (HSE) for 2015/16 estimates that 54% of all workplace violence incidents were from known individuals (Type 2) and that 46% were strangers (Type3). The TUC estimates that one in eight people have experienced violence at work.

Organisations have a legal duty to protect the health, safety and welfare of your employees, under the Health and Safety at Work Act 1974. This duty includes all forms of work-related violence, which HSE defines as:

‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’.

Tackling the risk of violence is the same as dealing with any other possible cause of harm in the workplace, such as slips and trips and lifting heavy loads. TRISAT provides accredited bespoke training packages to Commercial Organisations, Financial Sector, Retail and Hospitality Sector, Local and Central Government, International Aid Agencies, Security and Event Safety, MOD and Armed Forces, Fire Service, Ambulance Service, NHS, and Health Care sectors.

The Aim of the course

The aim of this course is to provide a much-needed accredited duty of care under your health and safety requirements. By the end of the course the delegates will be able to:

“Communicate more effectively by advanced dynamic risk assessment & legal understanding whilst in a position of safety”

Course Accreditation

This course is accredited with the Royal Society for the Prevention of Accidents (RoSPA). For 100 years, RoSPA has been changing both legislation and attitudes surrounding accidents. You can be assured through this accreditation that the course enables the exchanging of life-enhancing skills and knowledge to reduce serious accidental injuries.

The course contents

The course will be made up of tutor led discussions, demonstrations and scenario replication (role play) and the content is as follows:

  • Employer/Employee responsibility under the Health & Safety at Work Act 1974
  • Criminal Law Act and Human Rights Act
  • Use of force ladder
  • Means, Opportunity & Intent
  • Attitude and behaviour cycle
  • Aggressive, passive and assertive behaviour
  • Warning signs and danger signs of anger
  • Proximity awareness
  • Awareness and Observation
  • Threat assessment
  • SAFER guide
  • Understanding adrenalin – how the mind and body reacts
  • S.T.O.P emergency directive – strategically dealing with conflict situations
  • Defusing aggression
  • Post conflict management

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“I enjoyed all of it, however i really enjoyed the MVS section and some of the Psychological aspects were the best. The course was well presented and it was great learning new skills”
Course Students
Jaguar, Business Protection
“TRISAT provides quality training on our behalf to our very important clients. The training and advice is second to none. They provide a confidential service under our corporate logo”
RISCAssociates Ltd
“Very professional approach with a motivational instruction manner. We enjoyed learning new skills to increase confidence within our job specific roles.”
M. James
Liberty Mutual via Finbarr Solutions
“The course was very good and has improved my instructional ability. I am looking forward to joining Tremaine in Bonn, Germany to present at the DT Information Security gathering.”
Cosmote – Greece
“The advanced course was very good and provided invaluable skills that we can use in our working environment. The instruction was exceptional”
Client Students
ARC Training
“How can you protect against a threat if you are unable to identify it? – TRISAT will guide and help you”.




  • +44 (0) 333 577 0899
  • Beacon Park Innovation Centre, Gorleston, Norfolk, NR31 7RA
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